Refund Policy

Last updated: 3 August 2026

Animaitor is operated by Die Quadratur UG (haftungsbeschränkt). Payments are processed by our Merchant of Record, Paddle.com.

30-day money-back guarantee

If you are not satisfied with your purchase — whether a Basic or Business subscription, or a pay-as-you-go download — you may request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by Paddle. You can submit a refund request through paddle.net using the email address you used at checkout, or by contacting our support team. We will review your request and, if approved, the refund is returned to the original payment method (this typically takes 3–10 business days depending on your bank).

Subscriptions

You can cancel a subscription at any time from your account page. Cancellation stops future renewals; the current paid period remains active. A refund of the most recent renewal can be requested within the 30-day window above.

Pay-as-you-go downloads

Pay-as-you-go credits that have not been used can be refunded within the 30-day window. Already consumed downloads are reviewed case by case.

Chargebacks

Please reach out to us or Paddle before raising a chargeback — we can almost always resolve billing issues quickly and directly.

For full details of Paddle's refund handling see Paddle's Refund Policy.